Privacy policy

Protecting your private information is our priority. This Statement of Privacy applies to CMBS.com, Backshop, www.cmbs.com, www.backshop.com and other related sites. This statement governs data collection and usage. For the purposes of the Privacy Policy, unless otherwise noted, all references to CMBS.com and Backshop include www.cmbs.com, www.backshop.com and other related sites. The CMBS.com and Backshop websites are CRE software and CMBS data sites. By using these websites, you consent to the data practices described in this statement.

Collection of your personal information

In order to provide you with products and services offered on our Sites, CMBS.com and Backshop may collect personally identifiable information such as your:

First and last name
Mailing address
Email address
Phone number
Employer
Job title

If you purchase CMBS.com’s products and services, billing and credit card information is managed by Stripe, payment processing platform used to complete the purchase transaction.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through CMBS.com or Backshop’s public messaging applications, this information may be collected and used by others.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may required to provide certain personal information to us when you elect to use certain products of services available on the Sites. These may include: (a) registering for an account on our Sites; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your personal information

CMBS.com and Backshop collect and use your personal information to operate its websites and deliver the services you have requested.

CMBS.com and Backshop may also use your personally identifiable information to inform you of other products or services available from CMBS.com and Backshop, and its affiliates.

Sharing information with third parties

CMBS.com and Backshop do not sell, rent or lease its customer lists to third parties.

CMBS.com and Backshop may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to CMBS.com and Backshop, and they are required to maintain the confidentiality of your information.

CMBS.com and Backshop may disclose your personal information, without notice, if required to do so by law or in good faith belief that such action is necessary to: (a) comform to the edicts of the law or comply with legal process served on CMBS.com or Backshop; (b) protect and defend the rights of property of CMBS.com and Backshop; and/or act under exigent circumstances to protect the personal safety of users of CMBS.com and Backshop, or the public.

Automatically collected information

Information about your computer hardware and software may be automatically collected by CMBS.com and Backshop. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the CMBS.com and Backshop websites.

Use of cookies

The CMBS.com and Backshop websites may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalized CMBS.com or Backshop pages, or register with CMBS.com or Backshop sites or services, a cookie helps the sites to recall your specific information on subsequent visits. The simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same CMBS.com or Backshop website, the information you previously provided can be retrieved, so you can easily use the CMBS.com or Backshop features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify the browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the CMBS.com or Backshop services or websites you visit.

Security of your personal information

CMBS.com and Backshop secures your personal information from unauthorized access, use or disclosure.

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and use through the sites cannot be guaranteed.

Children under thirteen

CMBS.com and Backshop does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail communications

From time to time, CMBS.com and Backshop may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from CMBS.com and Backshop, you may opt out of such communications by clicking on the UNSUBSCRIBE link in the emails.

Changes to this statement

CMBS.com and Backshop reserves the right to change this Privacy Policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the CMBS.com and Backshop sites and services after such modification will constitute your: (a) acknowledgement of the modified Privacy Policy; and (b) agreement to abide and be bound by that policy.

Contact information

CMBS.com and Backshop welcomes your questions and comments regarding this Statement of Privacy. If you believe CMBS.com or Backshop has not adhered to this Statement, please contact CMBS.com and Backshop at:

CMBS.com and Backshop
85 Liberty Ship Way
Sausalito, CA 94965

Email: info@backshop.com

Telephone: 415.332.1110

Effective as of January 1, 2024